TransHalo

Support

Get help with accounts, billing, extension connection, realtime captions, translation quality, privacy requests, and account deletion.

Account and extension access

Include the email on your TransHalo account, the browser you are using, and the step where the connection failed.

Billing and credits

Send the plan name, billing interval, Stripe receipt email, and a short description of the checkout or portal issue.

Caption quality

Share the source language, target language, provider if known, and whether the issue affects captions, translation, or both.